Request account or data deletion.
For Body & Word, provided by Onyx Hawk LLC. You can request removal of a feedback account, individual contributions, or other information without requesting all of them together.
1. Email your request
Write to contactdev@onyxhawk.net with the subject Body & Word data deletion.
For a Fider feedback account, send the request from the email address associated with that account where possible. Tell us whether you want the account deleted, specific public posts/comments removed, or both. Include the public contribution links when available. If you cannot access the associated email, explain that so we can discuss verification.
Do not send passwords, email sign-in links, authentication codes, or private health information. We may need to verify that the request concerns your information.
2. Tell us which information
Feedback account: deletion clears or anonymizes your name, email and API key, and removes certain linked account settings, identity-provider links, notifications, votes, subscriptions and email-verification records. A deleted-account record can remain.
Public contributions: deleting a Fider account does not automatically remove authored posts or comments. Request those separately, or explicitly include them with your account request. We will review the identified contributions for removal; soft-deleted records and backup copies may remain.
Usage analytics: ask us to review previously delivered PostHog events for deletion. These events use a random installation identifier, not your name or email. We may need additional information to locate relevant records and may be unable to identify them from your email address alone. We will not promise deletion of records we cannot reliably identify.
Cloud voice or support records: describe the service or support conversation concerned. We will assess the records we can identify and any applicable retention requirements. Generated shared Bible audio is not a recording of your voice.
3. Understand retention
Our feedback backups keep the latest 14 completed backup sets. This does not mean a guaranteed 14-day deletion period. Copies can remain until backups are replaced. Public-contribution removal and account deletion are separate operations. Infrastructure/provider logs and applicable retention requirements may also affect what can be erased.
We have not verified a fixed PostHog retention deadline, and there is no universal automatic deletion deadline for all board or cloud-service records. We will assess your request and explain relevant limitations; submitting a request does not automatically erase all data everywhere.
Device data and collection choices
In the app, use Profile > Privacy & referrals to disable sharing and clear local tracking. This clears pending local events and removes or rotates the local identifier; it does not delete events already delivered.
Device app-data controls can remove local alarms, preferences and reading progress. Review the consequences before clearing app data. Files you exported or shared are separate copies.
Basic app use does not require an account. App accounts and paid subscriptions are absent from the current closed-test build. These instructions also cover the optional external Fider feedback account; no new app sign-in is required to email a request.